Terms of Service

1. What this service is — and is not

CarrierVet assembles public government records about motor carriers — FMCSA registration, authority, insurance filings, safety data, and the federal carrier census — and presents them as the record states them, along with factual counts such as how many registrations share a phone number. Monitoring re-checks those records and emails you when they change.

We are not a consumer reporting agency, and nothing here is a consumer report under the Fair Credit Reporting Act. CarrierVet is for business due diligence on motor carriers only — you may not use it to make decisions about a person's employment, credit, insurance, or housing.

Public records can lag reality, and a report reflects the record at the moment it was pulled. We do not decide for you or guarantee any outcome. Vet reports and fraud signals are never scored; the one place we calculate a number is the area search in Section 6, which orders carriers by our own disclosed weighting of published figures — a flagged signal is a reason to check, not an accusation, and the decision to tender a load is entirely yours. Nothing in the service is legal, financial, or insurance advice. Verify against official FMCSA sources for load-critical decisions.

2. Accounts and subscriptions

Single carrier lookups are free, no account needed. An account is free. Monitoring is $39/month (Solo, up to 100 carriers) or $99/month (Brokerage, up to 500 carriers), with annual options — two months free — shown at signup. Subscriptions renew automatically until cancelled; cancel any time from your dashboard, effective at the end of the paid period, no phone call required. Prices may change for future periods with notice; a continuously active account keeps its price.

Your sign-in code is your credential. Keep it secret; anyone holding it can act as your account.

3. Refunds

14-day money-back guarantee on your first payment. Email support@cdlels.com within 14 days of your first charge — monthly or annual — and we refund it in full, no conditions. After 14 days, payments are final. An annual plan is a purchase of one full year: cancelling partway keeps access to the end of the paid year, with no refund and no proration. Cancelling always stops future billing.

4. Referral Program

Subscribers get a personal share link. When three accounts that signed up through your link each hold a paying CarrierVet subscription at your plan tier or higher, your own subscription becomes a 100% discount for as long as all three remain active. A referral begins to count 14 days after its first payment, once the money-back window in Section 3 has passed. If the count drops below three, the discount continues through a 30-day grace period while you refer a replacement; if the window lapses, normal billing resumes on your next cycle. Your service is never interrupted either way.

The reward is always the discount on your own subscription — it has no cash value, is not transferable, cannot be exchanged for a payment or credit of any kind, and ends when your subscription ends. Referring yourself or accounts you control does not count, and gaming the program may result in the discount being reversed. We may modify or discontinue the program prospectively with notice; a discount already earned is honored while its qualifying referrals remain active.

5. Monitoring and alerts

Monitoring re-checks your watched carriers daily and emails you only when something changes. The first check of a carrier records a silent baseline. Email can bounce, be filtered, or be delayed, and an upstream record can itself be stale — monitoring is a helper, not a guarantee, and we are not liable for a missed, delayed, or upstream-inaccurate alert. Do not make it your only check.

6. Find carriers near you

The area search lists motor carriers whose principal place of business as published by FMCSA falls in the ZIP area you enter, ordered by a score we calculate from public FMCSA records — insurance on file, out-of-service rates against FMCSA's national averages, reported crashes, safety rating, and filing currency. Only carriers currently authorised to operate, carrying the liability insurance FMCSA requires, and under no out-of-service order are listed, and each result shows every figure behind its position.

That score is our own weighting of public data. It is not a safety rating — that term belongs to FMCSA under 49 CFR part 385 — it is not a federal determination, it is not a prediction of future performance, and it is not a recommendation or endorsement of any carrier. A registered address is not a service area. Reported crash counts are not adjusted for fault, and a carrier with few roadside inspections or no safety rating is treated neutrally, not unfavourably. Deciding who to tender a load to remains entirely yours. If you believe a figure is wrong, tell us at support@cdlels.com; corrections to the underlying federal records are made through FMCSA's DataQs system.

7. Private notes

Notes are visible only to your account — never to the carrier, never to other brokers, never published, and we do not build any shared or public database from them. They are your business records: you are responsible for what you write. We do not read or moderate notes in the ordinary course, but we may remove content or close accounts when valid legal process or plainly unlawful use requires it.

8. Onboarding packets and electronic signatures

Packets collect a carrier's W-9, certificate of insurance, and an electronic signature on your own onboarding documents — your broker-carrier agreement and any other forms you choose to include from your document library, marked either for signature or for the carrier's records. We host and collect. We never draft, review, supply, or advise on those documents — they are yours, their content is your responsibility, and questions about their terms belong with you, not us. Supplying contract language is the practice of law, and we don't do it.

The signature is electronic: the signer types their name and checks an explicit consent box, and one signature covers every document in the packet marked for signature. It is recorded with the date, time, and network address against the exact files the carrier was shown — each packet keeps its own copies, so later changes to your library never alter what was signed. The process is designed for the federal ESIGN Act and UETA; whether an electronic signature suits a particular document is a question for your attorney.

Sending a packet emails the carrier on your behalf. You confirm you have a genuine business relationship or invitation basis for that message, and that you have the right to request the carrier's documents. Paperwork a carrier submits is collected for you and handled as described in the Privacy Policy.

9. Branding

A logo or color you upload must be yours to use and must not impersonate anyone else. The packet page and email always state that CarrierVet operates the service on your behalf. We may remove branding that infringes or misleads.

10. Acceptable use

You may not resell or redistribute reports or monitoring as a data product; scrape, probe, or attack the service; use packets to send unsolicited bulk email; publish another account's data; or use CarrierVet unlawfully. We may suspend or close accounts that do, after investigation and without refund.

11. Intellectual property

The CarrierVet software, design, content, and marks are the property of ViticusX LLC and protected by copyright and trademark law. Your subscription is a personal, non-transferable license to use the service. The underlying government records are public and belong to no one — what you may not copy is our assembly and presentation of them.

12. Disclaimers and limits on liability

The service is provided “as is”, without warranties of any kind, express or implied. To the maximum extent permitted by law, ViticusX LLC's total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages — including losses from doing business with any carrier, double-brokering or cargo-theft events, lost loads, lost customers, or claims arising from an agreement signed through a packet.

13. Disputes

These Terms are governed by Florida law. Disputes are resolved by binding individual arbitration in Florida under the rules of the American Arbitration Association, and you and ViticusX LLC each waive class actions and jury trials. Small-claims court remains available for qualifying claims.

14. Changes and contact

We may update these Terms; material changes are posted here with a new effective date, and continued use means acceptance. Questions, cancellations, refunds, corrections to a report: support@cdlels.com.